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KiddFoot Privacy Statement
 

KiddFoot is a manufacturer and supplier of orthotic devices and accessories, normally associated with clubfoot. This privacy policy explains how we use any personal information we collect about you, as a past, present, future employee, a customer, parent or guardian of a child whose data we have, or when you use our website.


What information we collect about you


Web access collection of information

We collect information about you when you register with us or place any order for products or services. We also collect information when you voluntarily complete contact forms, subscribing to our mailing lists and request a catalogue. Our Website usage information is collected using cookies and google analytics. This personal information always requires the user’s confirmation before it is submitted to KiddFoot and the user can refuse to provide this. However, in this case they will be unable to engage in the particular website activity as we would not have the contact details to send the requested information. KiddFoot always tries to minimise the amount of personal information that we require in order to provide a specific service or feature.



Health record collection and confidentiality

When you or a child in your care are a customer or end user of KiddFoot or it’s products we record all details of the product you have purchased. To make sure that you are served efficiently and correctly, we record your personal information, such as your name, address, email and telephone number.  The health record of you or the patient is kept confidential within the Company at all times and is only shared with staff when they need it to carry out their job. All staff are required to work to strict professional and contractual codes of confidentiality and where possible we will anonymise information so that individual patients cannot be identified. The only time information will be shared to outside organisations is if they are directly involved in your care, for instance, your clinic or clinician.


Medical Device Supply

When KiddFoot has been instructed to supply you a medical device the order may contain some personal information. KiddFoot needs the information to be able to supply the correct device for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history. Details may include, name, weight, gender, age, relevant measurements and delivery address. These records are kept confidential within the Company at all times and are only shared with staff when they need it to carry out their job. All staff are required to work to strict professional standards and have signed contractual codes of confidentiality. The minimum amount of personal information is used in order to supply the right medical device to you.


Job applicants, current and former KiddFoot employees

When KiddFoot has been instructed to supply you a medical device the order may contain some personal information. KiddFoot needs the information to be able to supply the correct device for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history. Details may include, name, weight, gender, age, relevant measurements and delivery address. These records are kept confidential within the Company at all times and are only shared with staff when they need it to carry out their job. All staff are required to work to strict professional standards and have signed contractual codes of confidentiality. The minimum amount of personal information is used in order to supply the right medical device to you.

 

How we use and store the information about you

 

We take your privacy very seriously. The Privacy Policy details what to expect when KiddFoot collects your personal information. It applies to information we collect about:

o   Visitors to our website

o   People who subscribe to our mailing list or request information from us

o   Job applicants and our current and former employees

In most cases, any personal information provided, for example Contact Form submissions, is stored on servers. We use a third party provider to help manage and maintain the security and performance of our corporate websites.
KiddFoot uses some third party services to provide some online features and functionality to our customers. These are:


Access to your information and correction

 

KiddFoot tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by contacting us. We will then supply to you:

o   A description of all data we hold about you

o   Inform you how it was obtained (if not supplied by you)

o   Inform you why, what purposes, we are holding it

o   What categories of personal data is concerned

o   Inform you who it could be disclosed to

o   Inform you of the retention periods of the data

o   Inform you around any automated decision making including profiling

o   Let you have a copy of the information in an intelligible electronic form unless otherwise requested.


To make a request to KiddFoot  for any personal information we may hold you should put the request in writing.


Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint we may need to share personal information with other relevant bodies.
By contacting us by email and/or using the address below you can also get more details on:

o   agreements we have with other organisations for sharing information;

o   circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;

o   our instructions to staff on how to collect, use and delete personal data; and

o   how we check that the information we hold is accurate and up to date.


Third party processors

 

We supply courier companies, with details to enable them to ensure orders are delivered correctly. Please contact the courier companies for their privacy policies. 


Cookies & marketing

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.allaboutcookies.org.
KiddFoot uses some third party features and functionality to enhance our marketing, these are: 


How do I turn off cookies?


It is possible to turn off cookies so that no information is used. Please note that this will significantly reduce the usability of our website and we do not recommend it. Cookie management is done through your web browser (e.g. Internet Explorer, Firefox or Google Chrome) and every browser is slightly different. Use the following links to find out how to manage cookies in your browser:


However, if you are concerned about the use of advertising cookies in general then Your Online Choices website has more detailed information. For more details on the types of cookies that Google may use, please visit: https://www.google.com/policies/technologies/types/


Your rights


You have rights around your personal data and how we handle it. If at any point you believe the information we process on you is incorrect and you want it corrected, you request to see this information, you request the data to be transferred, you object to our processing your Personal Information, or you request to have it deleted. Then please contact us.

Complaints or queries

 


KiddFoot tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact us and we  will investigate the matter on your behalf.


Other websites


Our website contains links to other websites. Our privacy policy only applies to this website, we would encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice


We keep our privacy notice under regular review and we will place any updates on this web page. 


Who we are and how to contact us


KiddFoot is the company that you are supplying your personal information to. 

Contact salesforce@kiddfoot.com